PRIVACY POLICY

 

We take your privacy seriously

Anglican Community Care Inc (ac.care) is committed to ensuring that the information you provide

to us remains secure and that you are aware of what information is held and your rights.

Information you provide

When you become a: 

  • user of one of our services
  • volunteer
  • contractor
  • job applicant
  • person who provides information by answering a questionnaire
  • (donor - please refer below in the section “Donors” for specific information relating to
  • donors)

You are generally asked to provide us with your name and contact details as well as other

information. Under the Privacy Act 1988 information which can identify you is known as “personal

information”. Besides personal information, some specific information about you which may

include your racial or ethnic origin, religious belief or affiliation, criminal record or health

information is known as “sensitive information”.

We will not collect “sensitive” information about you without your express consent unless required

by law. Obviously in some of our service areas the collection of sensitive information will take

place so that your needs are properly understood.

Unless prevented by legislation, you can check the information we hold on you by contacting

the relevant Program Manager. That information will generally be made available by allowing

you the opportunity to read the details we hold at an ac.care site with ac.care staff present if

appropriate. To make such a request you should contact the Program Manager and allow at least

five (5) working days to arrange access.

If you find any inaccuracies in the information please let our relevant Program Manager know.

How we use information

ac.care uses the information you give to us for the purposes of: 

  • assessing what services you require and whether we can provide those services
  • evaluating ongoing services provided to you
  • assessing your application to become a volunteer or contractor or employee
  • research and analysis
  • stakeholder / donor communications 

Your personal information is not disclosed to third parties without your express consent or unless

required by law.

We may use the information for internal reviews and analysis and may also use it to produce

certain consolidated statistics about our services. However, we will not disclose your individual

information nor sell, trade or rent that information for any purpose.

If we need to disclose any information to conform with any laws or legal process we will inform

you what information has been disclosed and to whom (unless informing you is precluded by

legislation), so that you can take necessary action.


Consent

By giving your personal information and sensitive information you are consenting to our use of this

information in accordance with the principles outlined in this Privacy Policy. If at any time we

change the Privacy Policy, we will post those changes on our website www.accare.org.au so

that you are kept fully informed.

 

DONORS


ac.care is committed to ensuring that the information you provide to us remains secure and that

you are aware of what information is held and your rights.


Information you provide

When you become a donor you are generally asked to provide us with your name and contact

details. This is information which can identify you, and under the Privacy Amendment (Private

Sector) Act 2000 is known as “personal information”. The Act also refers to certain information

which is known as “sensitive information”, however, we do not collect or hold any sensitive

information about our donors.

We take very seriously the need to keep all information we hold on you secure, so all written

materials containing your details are stored in secure areas and computer records can only be

accessed by authorised staff.


You are welcome to see what information we hold on you as we want to make certain that your

information is accurate and kept up-to-date. All you have to do is ring or write to:

The Fundraising Manager

ac.care
PO Box 1842

MOUNT GAMBIER SA 5209

(08) 8724 9211


Please allow at least five (5) working days to arrange access.
If you find any inaccuracies in the information please let our Fundraising Manager know.

How we use information

ac.care uses the information you give to us for the purposes of processing donations, fundraising

and keeping a record of the history of donations from our donors.

When we write to you seeking your support we are trying to raise public awareness of our

programs and their needs. This is why we often send information on particular areas of need.


Please remember, however, that you are under no obligation to respond unless you are able to

or you would like to. If you want, you can also ask us to not contact you any more.

We may use the information for internal reviews and analysis and may also use it to produce

certain consolidated statistics about our donors. Sometimes we will also use consultants to provide

us with expert advice on research and analysis. We may also use third party providers, such as

mailing houses, for mailing or contact purposes as they provide specialist service that we cannot
undertake in the distribution of our material. We will only use consultants who have proper privacy

protection practices. We will not otherwise disclose your individual information nor sell, trade or

rent that information for any purpose.

Receipts
When you send a donation and give your name and contact details we will send you a receipt for

taxation purposes. If, however, you make a donation without providing your name and contact

details then we will not be able to do this. We keep all donation details for seven years as required

by law, and after this they are securely destroyed.

Consent
By giving your personal information you are consenting to our use of this information in

accordance with the principles outlined in this Privacy Policy. If at any time we change the

Privacy Policy, we will post those changes on our website www.accare.org.au so that you

are kept fully informed.


Thank you for supporting the work of ac.care

 

 

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