The Children's Contact Service (CSS) enables children of separated parents to have safe contact with the parent that they do not live with in circumstances where the families are unable to manage their own contact arrangements.
The CCS offers supervised visits and change-overs for children of separated families in a safe, neutral, caring and supportive environment. Children can have supervised visits with their parent that they do not live with, or with significant others. ac.care workers also facilitate change overs between parents.
During both supervisions and change-overs parents do not have contact with one another and, therefore, children aren’t exposed to potential conflict, and parents are protected.
The aim of the service is to support families to move to self managed arrangements. We offer a flexible approach to service delivery including partial supervision and off-site visits. We develop case plans with clients to support them to move to self managed arrangements.
Assessment interviews will take place with both parents separately, at least one week prior to the commencement of service use. A familiarisation visit for the child/children and parents will be arranged before service use commences. This involves meeting workers and being shown around the facilities to ensure children and parents feel comfortable before their first session.
We will do our best to follow court ordered times, but this may not always be possible. Copies of all relevant Parenting Orders and Intervention Orders are to be provided to the Centre at the first opportunity.
The service provides supervisions and change overs on Friday afternoons and weekends.
Staff are available for support and information Monday-Friday at the Mount Gambier Family Relationship Centre.
ac.care does not operate on Good Friday and Christmas Day. Clients will need to make alternative arrangements on these days.
The Children’s Contact Service is funded by the Department of Social Services.
As of July 2023, ac.care no longer charges fees for this service, which includes inquiry, intake and assessment, information and support services, as well as supervisions and change-overs.